Rosemarie Burgos LLC provides business and personal coaching, executive advisory, and related services (the “Services”) through our website, rosemarieburgos.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have — including special provisions for text messaging (SMS) communications.
By using our Site, applying to work with us, or providing your phone number to us, you agree to the practices described in this Privacy Policy.
1Information We Collect
We collect information you provide directly to us, including:
- Contact information: your name, email address, and phone number, submitted through our coaching application forms (Private Business + Intrapersonal Coaching, Private Personal Coaching, or The Mirror group program), contact forms, or scheduling tools.
- Application details: information you share about your goals, business, or personal situation when applying to work with us.
- Communications: records of emails, text messages, and calls between you and us.
- Payment information: if you enroll in a paid program, payment details are collected and processed by our third-party payment processor. We do not store full payment card information on our own servers.
- Website usage information: automatically collected data such as IP address, browser type, pages visited, and referring URLs, gathered through cookies and similar technologies.
2How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and coaching applications
- Schedule and confirm calls, sessions, and appointments
- Provide, manage, and improve our coaching and advisory Services
- Send administrative messages, such as appointment reminders and application status updates
- With your consent, send marketing messages such as program announcements or promotional updates
- Process payments for enrolled programs
- Maintain the security and proper functioning of our Site
- Comply with legal obligations
3Text Messaging (SMS) Terms
If you provide your phone number and opt in, we may send you text messages related to the categories you consented to — for example, appointment reminders and application updates, and/or marketing messages, depending on which consent you provided.
- Message frequency may vary.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
- For help, reply HELP to any message, or contact us using the information in the “Contact Us” section below.
- Consent to receive text messages is never required as a condition of purchasing any goods or services.
- Carriers are not liable for delayed or undelivered messages.
4How We Share Your Information
We do not sell, rent, or trade your personal information, including your phone number and SMS opt-in/consent data. We may share information with:
- Service providers who perform functions on our behalf, such as our customer relationship management (CRM) and messaging platform (currently GoHighLevel), scheduling software, email service provider, and payment processor. These providers may use your information only to provide services to us and are not permitted to use it for their own marketing purposes.
- Professionals such as accountants, auditors, or legal counsel, where necessary to operate our business.
- Government authorities or other third parties, where required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
As stated above, mobile opt-in and consent data is never shared with third parties for marketing or promotional purposes.
5Cookies and Similar Technologies
Our Site may use cookies and similar tracking technologies to understand how visitors use the Site and to improve your experience. You can control cookies through your browser settings; disabling cookies may affect some features of the Site.
6Data Retention
We retain your information for as long as necessary to provide our Services, maintain business records, and comply with legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP
- Unsubscribe from marketing emails using the link in any email
- Request access to, correction of, or deletion of your personal information by contacting us using the details below
- Ask us to stop contacting you for any purpose
We will respond to reasonable requests within a reasonable time, consistent with applicable law.
8Children’s Privacy
Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.
9Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of our Site or Services after changes take effect constitutes acceptance of the updated policy.
11Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: [email protected]
Phone: 1-520-729-4241
Address: 571 N. 54th Street Chandler, AZ 85226
Website: rosemarieburgos.com